Refund policy

Thank you for shopping with Hulaa! Your satisfaction is our priority. Please review carefully our Refund policy below to understand how we handle returns, refunds, and damaged items.

If you’re looking to return your order for whatever reason, we’re here to help! We offer free returns within 14 days of purchase. You can return your product for or a refund to the original payment method.

Please note the following exceptions to our return and refund policy:

Discounted items are final and cannot be returned or exchanged.

Returned items must have tags still on and be returned in original product packaging.

Returned items must have no visible signs of wear or use.

To initiate a return, please complete the following steps:

1. Reply to your order confirmation email to request which products you would like to return.

2. Print the prepaid return shipping label that you will receive by email.

3. Send all items back to us using the label provided.

Additional Information:

1. Refund, store credit or different product will be received within 14 days.

2. Return shipping fee required: $[0].

3. Return restocking fee required: $[0].

4. If you have further questions, please contact sales@hulaa.com.

Exchange

Currently we are not allowed to exchange our Products. Only Refund Can possible,

Shipping Delays

Please note that shipping times may vary due to international fulfillment. We do not issue refunds for delays that are outside our control (customs, weather, etc.).

Refund

We will notify you once we’ve received and inspected your return carefully, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 7 business days have passed since we approved your return, please contact us at sales@hulaa.com.

Contact Us

If you have any questions or concerns about your order, feel free to reach out:
Email: sales@hulaa.com
Phone: +1 307-487-2661
Address: 30n South Gould Street, 30 , Sheridan, WY, 82801, United States

Opening Hours:
MON to FRI: 9:00AM - 10:00PM
SUN: 10:00AM - 6:00PM